| 005 |
|
20161027100621.0 |
| 020 |
|
|a9780838913123 (pbk.) |cUS$65.00
|
| 041 |
0
|
|aeng
|
| 082 |
00
|
|a025.5|223
|
| 095 |
|
|aHL|bHLTR |cHE023809|d020|eVAN|pTP|tDDC
|
| 100 |
1
|
|aVanDuinkerken, Wyoma.
|
| 245 |
10
|
|aLeading libraries |bhow to create a service culture |cWyoma vanDuinkerken and Wendi Arant Kasper.
|
| 260 |
|
|aChicago, Ill. |bALA Editions|c2015.
|
| 300 |
|
|axvii, 167 p. |bill. |c23 cm.
|
| 504 |
|
|aIncludes bibliographical references and index.
|
| 505 |
0
|
|aLeadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport --Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining serviceas a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
|
| 650 |
0
|
|aPublic services (Libraries)
|
| 650 |
0
|
|aLibrary personnel management.
|
| 650 |
0
|
|aLeadership.
|
| 650 |
0
|
|aCustomer relations.
|
| 700 |
1
|
|aKaspar, Wendi Arant.
|
| 983 |
|
|aKCBS
|
Check-outs
: 
Hit：272
Rating：0
Review：0
Trackback：0
